2006 Rubicon, fuel pump died at less than 10K miles, they replaced it without argument.

3 weeks later engine light comes on, my kid (who works at Toyota dealer) says 50% of the folks that come in with engine light on are usually women and did not tighten the gas cap enough.

I took the Jeep in and told the lady service writer ôdonÆt tell me tomorrow that it was the gas cap because you guys replaced the fuel pump 3 weeks ago and probably didnÆt tighten all the fittings properlyö.

Next day I pick up the Jeep and she says ôitÆs the gas cap, and not only is it the gas cap but we canÆt warranty it because itÆs an after market capö.

ôExcuse me, itÆs the cap that came with the vehicle!ö

ôOh no, Jeep Wranglers never had a locking gas cap.ö

We argue about it for about 15 minutes and she thinks IÆm an idiot but I know she is one (and the mechanic is an idiot too)! She has the lot boy get the Jeep and we go out and she seeÆs that the ignition key unlocks the cap and still thinks IÆve put some trick after market cap on it, and canÆt even figure out how to open it, I have to show her.

I leave pissed off and vow never to return.

Attention Everyone û Phil Long Jeep in Littleton Colorado has incompetent personnel! Do yourself a favor and donÆt subject yourself to their stupidity!

IÆve always had ToyotaÆs up ætill now and have never had such an experience at a Toyota Dealer. Now that I think about it, never really had and warranty work on them either. IÆm starting to doubt my decision to buy the Jeep in the first place.

OK, IÆve vented enough and feel better now, thanks.

Just some things to help you understand what went on there while you were away.

1. The woman you dealt with is a service writer. Her job is to lie to you, and lie to the tech to make sure she makes the most of her commission and the least of the mechanic's pay.

2. Chrysler does not pay their techs to diagnose problems. They are expected to magically know what's wrong with a car the instant it arrives in their stall. This leads to a lot of resentment with techs toward people who waste their time with stupid little operator errors.

I understand this doesn't apply to you specifically, but they see it every day.

3. The test required to find a leak like you have is time consuming and labor intensive. Nobody wants to do it, and certainly not for free.

I feel for you. I really do. We had similar problems with GM, but they paid 12 minutes for any diagnosis. That's more than Chrysler and we still resented it. My service manager would cover our time for extended diag's if we asked, then go to GM and try to recover the difference. You should try to find a shop like that. You'll get your stuff fixed by happier techs.

Good luck, and next time, don't buy a Chrysler product.

They sure look cool though <img src="/forums/images/graemlins/kewl.gif" alt="" /> I wouldn't mind having a Rubicon or one of the new 4-door Wranglers.

I agree that protocals at dealerships are moronic at best, but when you went in with an attitude (sorry it sounds like you did) and the assumtion that they did not "tighten" fittings correctly is insulting to the techs working there.
Besides they don't use hose clamps on fuel lines anymore, they use fittings that "click" together and will pop apart if not clicked properly. I;ve never wrenched at a dealership, but I've known many guys who have, except for the top dogs, they hate it and don't last long.


SD

I didn't go in with an attitude, I was very respectful and explained what I knew to a Lady with a "Deer in the Headlights" look. She didn't remember me from 3 weeks ago and I simply explained the history and what my son had told me. Regardless, what ever happened to customer service and customer satisfaction? It sounds more like the managment system Chrysler imposes is designed to screw the customer by screwing the mechanic on his time charges. The one reason I bought the Jeep instead of another Toyota was because of the convertable top. If this is how American auto companies take care of customers I will very quickly cut my losses and trade it off for a Toyota. What a shame it is how so many companies now don't give a darn. I would also add that a mechanic who doesn't give a darn about his workmanship is also part of the problem. It seems the current generation has no work ethic anymore.

I worked as a GM tech for years. I was considered "top notch" in my particular area of expertise (driveability and smog).

I got out 3 months ago to take an office job because I no longer see a worthwhile future in the auto industry. There's a huge sucking sound in the industry, and the (no longer) Big 3 are looking to cut their losses from the bottom up. Since warranty pay to dealerships as low as they can go, that's where they started. It only gets worse from here, IMHO.

Toyota isn't much better at the moment. The Tundra and FJ Cruiser are both becoming well known for their problems. Mitsubishi has all but abandoned the American SUV market, Nissan has design flaws. Kia switched the Sportage from traditional body-on-frame to uni-body.

You aren't going to get exactly what you want in a new car in America anymore. The industry may turn around, but for now this is what we have to deal with.

If you like your Jeep, keep it and enjoy it. When the warranty expires, you own it and may do with it as you please.

BTW, you always have the option of paying for the repairs needed at an independent shop, then fighting with Chrysler to get your money back.

I agree. The only companies I see nowadays that are still making decent cars are BMW and Merc.

By the way I saw a new M6 yesterday on my way to a job. That thing was SICK!!

In my opinion they are the two companies that make cars that run well, and don't look like total <img src="/forums/images/graemlins/butwiggle.gif" alt="" />! It seems that every Ameican car company has now hired idiots in their design departments...they all look like cheap crap now!

And yeah, when people at the head of companies that big feel they are losing any money at all, expect to get shafted at their dealerships for anything. You would think it would be the other way around, but it's not.

When my company screws something up(i.e. a door is installed incorrectly, or shifts in a short period of time), I will go fix it for free. If I don't do that I could lose that person's business.

That is not how these big companies think. They are already out to take your money any way they can, and when they feel the need they will try and screw people more thatn they already do.

Sorry for the rant.

Sorry to hear about the dealer jacking you around. Pretty typical.
I had the same problem with the local Toyota dealer a number of years back when my new (at the time) 4Runner blew a head gasket. They replaced it under warranty after much haggling. Of course the damn thing immediatly started throwing codes for a knock sensor and just running like crap. They said it's bad gas,gas cap, drives fine for them, rough idle at 700 RPM is ok, yadda yadda.

If one of your friends had an OBDII scan tool you can pull your own fault codes and save a bunch of time with the whole "diagnostic" hassle at the dealer. It helped me tremdously with getting the follw up work done on my truck.
They had to pull the whole top of the motor off to figure out they simply forgot to plug the knock sensor back in when the replaced the HG. I know because they couldn't give me the "bad" sensor they supposedly replaced.

I'm assuming you can do it the old fashinoed way by blipping the ignition on and off 4 times and counting the digital odometer flashes. Scan tool is much more specific.

Ain't life funny = I have a Jeep Rubicon also and have taken it in a few times for warranty service. Female service writer that is very knowledgable and friendly and a tech that is second to none. Always great friendly service and top notch treatment -- Never never never any argument or anything = Maybe its because she drives a wrangler too !
BTW just had to have the shifter (auto tranny) cable end replaced due to bushing falling out. Seems this is common on wrangler now days. Just a heads up it happened at 20k

Well just as I predicted the check engine light is back on. I took it to the same shop today, hope they get it right this time. I don't know about everyone else but I'm a busy guy and this is becoming somewhat inconvenient. I went back to the same dealer in hopes they would get tired of me and finally fix the thing. I don't really want to use them anymore but it seems they should finish it.

Demand a rental while they are trying to not fix your Jeep. Explain that the warranty will cover it since you've done nothing to change the EVAP system in your rig. Ask for the service manager when they tell you to take a flying leap. If he/she won't make it right, ask for the name of the area service rep for Chrysler.

If you feel the need, let them know that you just received a survey in the mail asking you to give Chrysler feedback on your dealer's service department. <img src="/forums/images/graemlins/wink.gif" alt="" />