I am just following through on my promise to them by spreading the good word.

On March 2, I bought several exhaust parts from them simply because of their low prices. I have yet to get my parts in the mail. I tried emailing them twice and calling them ten times, with no answer, I contacted PayPal to file a dispute. I finally got a reply back from them with a 'sorry we'll get that right out' Nothing more, nothing less.

This post is not a pity party request I just don't want anyone else to get burned by them. It could have been a simple mistake but It took a PayPal dispute for them to acknowledge the "mistake". BTW They also sell a lot of stuff on eBay. http://www.performance-curve.com/

This is how it went....

<img src="/forums/images/graemlins/frown.gif" alt="" />Attempt one 03/13/08:
"I am contacting you to find out the status of my order. I placed my order 11 days ago and have yet to receive anything. Please provide me with a tracking number so I can figure out where my parts are.

Thanks, Chad"

At this point, I have tried ten times to contact them by phone during normal business hours at different times.

<img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" />Attempt 2 03/18/08:
"Hello, I am emailing you in regards to my order 4741. This is my second email attempt to contact you. You failed to respond to my first email. I have also eleven documented attempts to contact you by phone. Also with no response. Ten of those calls were during your normal business hours. It has been sixteen days since I placed my order and have only received an automated conformation email. However, that email did not include any shipping information such as a UPS Tracking number.
At this time I feel I have been more than patient with you and it is now time to move to the next level of communication. I want a tracking number emailed to me by the end of your business day on March 19th 2008 (I would hope it is one that shows my order shipped several days ago), or I want my parts at my front door by the end of your business day on March 21st. 2008. (In which I still want a tracking number emailed to me by March 19th 2008). I also want my shipping fees reimbursed to me through PayPal.

If one of these options are not possible I will file with PayPal to dispute my payment to you. But on top of that, I will contact your parts suppliers about this as well as I will spread the word via the Internet about your poor service. I am a member to over half a dozen message boards on the Internet (one, which your company was recommended to me by). I do not typically get irate about things like this but I am very disappointed about the service you are providing. I Ordered from you because your prices were unbeatable. Your service is beginning to reflect why they are that way.


Sincerely,
Chad Stokes"

Still no response. I filed a dispute through PayPal on the 19th of March, just like I promised them.

From here on out, all communication goes through PayPal.

<img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" />Attempt 4 03/19/08:
"From Buyer: Chad Stokes on 3/19/2008 16:31 PDT
Hello, I am contacting you now through PayPal since you failed to respond to any of my email attempts, nor did you ever answer your phone the ten times I tried contacting you during business hours. From this point I will be turning this matter over to PayPal to resolve this on my behalf.
Chad Stokes"

Finally they responded:
"From Seller: Performance Curve on 3/20/2008 10:31 PDT
Extremely sorry for the delay on your order. I'm not sure why this was not shipped but I will make sure it goes out today for you and provide you with the tracking number.
Again extremely sorry for the delay."

Once I got this email, I also received one from UPS. So I checked on the tracking number that they provided. "estimated delivery date, 03/25/08"



<img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" /> <img src="/forums/images/graemlins/angry.gif" alt="" />And my last email I sent 03/20/08:
"From Buyer: Chad Stokes on 3/20/2008 14:34 PDT
I have a hard time believing that you "missed" the two emails I sent you and never answered your business line on ten attempts. It is ridiculous that you are merely "sorry for the delay" That is by far the worst customer service I have ever experienced on the Internet. If I were in your shoes I would be over-nighting those parts and begging my customer for their forgiveness. Remember, without customers you wouldn't have a company! I still expect you to refund my shipping charges since you have taken eighteen days to ship my order and I have to wait another five days before I even get it."

I have not received a response from them yet, nor do I expect to hear from them.

I will update on the quality and condition of my parts Tuesday, if in fact I ever get them. <img src="/forums/images/graemlins/mrt.gif" alt="" />

That sucks. At least you are getting your parts. Its sad that it took a dispute from paypal for them to provide any customer service.

Sounds like my experience with performanceparts.com, had to file a complaint with the Better Business Bureau in order to get an email response, (they're not BBB members big suprise) but it got the ball rolling, ordered a radiator from them ~$500, leaker on arrival, awaiting refund due to being out of stock...they're not in Tennessee are they?

They will never get any business from me <img src="/forums/images/graemlins/patriot.gif" alt="" />

Hell! They're right here in Roanoke!

1775 Seibel Dr Roanoke VA 24012...and a 15 minute drive from the house, up by the junk yard. <img src="/forums/images/graemlins/evil.gif" alt="" />

No flaming bags of dog poop, but I did get some stealth recon photos. I'll post them up as soon as I find where I put my camera.

WOW!!! Nice organization there. <img src="/forums/images/graemlins/rolleyes.gif" alt="" /> And I bet those products have no dents, dings, or anything wrong with them. <img src="/forums/images/graemlins/lol.gif" alt="" />

Ha! Nice <img src="/forums/images/graemlins/rolleyes.gif" alt="" /> I may just email this thread link to them so they know I didn't lie about spreading the word <img src="/forums/images/graemlins/kewl.gif" alt="" />

Hey, right there above the top of that box. It's your parts you ordered. They promised them out to you that day. <img src="/forums/images/graemlins/cheers.gif" alt="" />

Never mess with the 4x4wire crowd, unlike Pirate were not all "talk" <img src="/forums/images/graemlins/mrt.gif" alt="" />