Yes, I used a credit card, but I purchased back in November of last year, so I don't know if it is too late to dispute. It's from an account I don't use anymore, and was ready to close it.

I didn't even get past the salesman (Patrick) on this call. Once he told me he never said he would send me a new head, that pretty much set me off. He became a condescending p***k real quick, and said he can't circumvent "policy", and he had to talk to the shop foreman about it. I didn't even get to the new gaskets needed, or my labor to tear this whole thing apart and redo it. If I was paying a shop to do this, I'd be into them for at least $1000 by now. Thanks to you guys helping out, I didn't take it to a shop and dug into it myself, but the point is valid nonetheless. Since Patrick never "got back to me" today as he said he would, I'll have to call again tomorrow and try to escalate. Figures I'd be the ONE guy to have a problem with this company. I was on the final push to get this thing running so I could finally take my first wheeling/camping trip with the guys in the AZ crew on the 17th. Ain't gonna happen now.

EDIT: Found the CEOs name is Bob Metz, but haven't found a direct email address yet. Still looking.