I would ask to speak to the owner, or if he isn't an active owner ask to speak to the head guy in charge.

Explain to them how many sales we have driven to their business in the past based on a great customer service, and how many customers they will loose in the future if they drop the ball.

If they won't do the right thing I will be happy to call them and let them know the orders that I will be placing with their competitors instead of them!

They should do right. <img src="/forums/images/graemlins/shiner.gif" alt="" />

DougH
1997 SR - Current Lawn Ornament
1995 SR - RIP
1993 RS - RIP