I've had similar experiences with them and with Southwest Mitsubishi (oemmitsubishiparts.com) as well - no communication when a part needs to come from Japan, just the silence of no parts showing up at my door. Apparently customer service isn't high on their list of things to do.

95 Montero SR
3.8 MIVEC, Advance headers, 2 1/2" exhaust, Magnaflow muffler, OME shocks & rear springs, 2" body lift, 3" tank lift, 4.90s, TRE front locker, factory rear locker, Roger Brown Rock Sliderz, 315/75r16 (35") tires, Sport big brakes