Lil-uzi-

That is great, but we need to differentiate incompetence and owner neglect. If a shop screws up, then they need to fix the problem. If an owner does not do what is reasonably expected of them (checking oil, tire pressure whatever (this means they do it themselves or have someone do it for them)), then the shop is not at fault.

If Jiffy Lube screws up (an they do, I just used them as an example, but you can insert your favorite shop if it makes you feel better) then they should be held liable. But, if a shop does everything right, it is wrong and unfair to blame them for what they are not responsible for. That is what the above is all about.

It also does not matter if you have the tools or take it to the shop. I know there are people who do not have the space/time/tools to their own work. That's fine. But, if they have speciality items, like an ARB, installed, then they better have the gumption to lay on the ground in the parking lot and check fluid levels. A bit of preventative maintenance goes a long way. In the case above, it would have saved a big repair bill.

Michael