I have ordered from Merlin and the boys for 5 years with 2 different rigs. I have had great service always with no screw-ups/problems <img src="/forums/images/graemlins/cheers.gif" alt="" />. I guess nobody is perfect (at least in the auto parts business), but Merlin's team is 500% better than the local Isuzu (Clown) dealership where I am. Sorry to hear about your plight ... Fred.