If you have a problem with a vendor my recommendation is to talk to that vendor and resolve the problem. If you cannot come to a resolution, cancel the order. Or talk to the owner, who will likely affect the outcome more than this BBS. Not trying to sound harsh, but over the years I have gotten to know several people who work and run Toyota shops personally. They are normal people just like you and me, except they are trying to turn their pasttime into their living. They make mistakes, but I have always found that they are reasonable when you explain the situation to them.