I'm with Rob on this one. IIRC, the 4wd gear is the only one that they could be refering to and it does not sit flush to the cluster behind it. There is a synchro inbetween them ect. Kind of strange, as this particular problem has not been heard of before.

It really does not matter, as it is being taken care of and in the end they will send you out the door with it working properly.

Good Luck,
Michael