Bigp - just saw the pic of your Passport on the planet. Looks real good <img src="/forums/images/graemlins/kewl.gif" alt="" />

JL

The spacer is supposed to be here tomorrow, according to UPS. So it will look much better real soon.

Somebody contact the BBB! This company does this often from what I read in here!

Wiki

I don't think it's worth all that. I will however do what I am doing here and let people know that their customer service was horrible, and that they will never see any more of my money.

Joe

I had a very similar experience with 4WheelParts. I, like you, tried to shave a littel $/time and ordered from them. Biggest run around in my life. After three weeks of different stories, I gave up an cancelled the order. Matt got the wheels for me in three days. Live and learn.

In my experiences, 4WheelParts has the worst customer service/reliability on this planet. I will never order another item from them.

You experiences my vary depending on use and driving conditions... <img src="/forums/images/graemlins/nana.gif" alt="" />

hey sorry to here that Joe. For what its worth, I got such great deals from the 4wheelparts show, that they had to have lost money... I'll do it again next year for ya. <img src="/forums/images/graemlins/kewl.gif" alt="" />

FWIW, here's the persident's contact info:
President's Corner
I have built this business on the philosophy that I can't have a successful business without you (our customer) having a good experience. Customer satisfaction is the key to success! I have worked very hard to hire, teach and keep only the best people in the industry.

As a company, customer satisfaction is always a topic of conversation. What do our customers want? How can we get better? What can we do to improve each customer's experience with 4 Wheel Parts? I know that customer service is defined by 4 Wheel Parts. Most importantly, customer satisfaction is defined only by each customer and their experience.

I can't improve customer satisfaction without your feedback. I want to hear about your great experiences with 4 Wheel Parts. I also want to hear from you if you had a bad experience or an unresolved problem. I want to improve 4 Wheel Parts and continue to earn your business.

You can contact me at the following:

The President's Hot Line - (310) 900-5537
The President's Email - president@4wheelparts.com
I look forward to hearing from you,

Greg Adler

I've bought a couple things from them and gotten lucky that they didn't screw it up. One thing I notice is they send no email confirmation or tracking number or anything. Also I bought a set of wheels "brand new" that had been mounted before, I can tell by the sticky residue left by wheel weights.

When I was tire shopping, they had a "We will beat any price, guaranteed!" at the top of their page. I sent them a link to another site with lower prices and they said they would not beat it. False advertise much?

Moral of the story, stick with Matt or JoeD <img src="/forums/images/graemlins/kewl.gif" alt="" />

Got a link for us NEWBIES to Matt or JoeD?

I assume that would be indipendent4x4 or Darlington?

www.independent4x.com
www.darlington-offroad.com

Stick with the guys you can call and talk to directly. Matt and Joe