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The president actually did reply.

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Joe,
I apologize for the slow service. I will look into the process and make sure we do not drop the ball again. I would like to send you a gift certificate for a future purchase. Please forward me an address to do so.

Thank you for your understanding
Greg Adler
President
4 Wheel Parts


I guess that's a decent response.


Sounds like it! At least the message got through to where it needed too.

1992 Land Rover Range Rover 3.9L V8
1995 Honda Passport V6 4x4
1989 Isuzu Trooper 2.8L V6 Manual ~Sold