Its better than most companies give, but it shouldn't have even come to this. I keep getting their catalog every year but have been hesitant to order because of the problems I see here and on other forums. Although most are minor (IMO, I am not trying to down play anyones incident) and it seems to work out in the end, it sucks when you want something, you expect it at a certain time, and they blow it.

1986 Isuzu Trooper 2dr LWB
1999 Saturn SL