Five years ago I bought some lift parts from them. I had multiple problems with it. I agree they have an extremely poor return/refund policy (almost non-existent). They wouldn't assist me in any way. Even the manufacturer said I had to go through the retailer (NWOR) for service/warranty stuff and they still refused to help me at all.

Later I also confronted them a couple times about their blatant false advertising of their coil-overs for the front of Tacomas and 3rd gen 4Runners. They refused to change their ads even over the course of a couple years. The specs were way off and were actually only true for a competing product.

Don't get sucked into the lie that their parts are better. Just avoid them. You'll save yourself time and money.