Glad they finally made it to you. Yes, UPS can sure do a number on the box, even double boxed and all. Considering the slider's intended use, not really a big deal I suppose. A few times I have had them want to return the box sice it was damaged, but that is why I put the recipient on e-mail alert for any shipping "Exceptions". That way you can go down and inspect the shipment and pick it up anyway instead of having them returned sight unseen.