VISA and MC have policies in place for businesses that do this kind of thing. Talk to them and explain the situation. They will investigate, and if they think there is something shady going on, they will yank 4wheelsupply's ability to use their CC debit service. The other option is to phone and ask for the owner and see what he says about Adam's attitude. You never know, Adam could be looking for a new job. A lot of the time, owners aren't aware that there are staff who are driving away customers. They are usually surprised and will take very serious about your complaint. If he laughs then hangs up, then you have every right to spread the word they aren't a reputable firm.