Yea, that's sort of the way it was at the dealership I worked at. The service manager was a moron. Nobody liked him. He had no idea what was going on in the shop. Too many broken promises.

And to top it all off, 90% of the guys in the shop were potheads, and got high on the job quite often. A few of them wrecked cars because of it.

88 4R, 350 V8, R150 5 speed Sold <...uot; />
97 4R, stock, daily driver
98 Sienna, kid and dog hauler, wife's ride