No worries, I'm glad you got a good one <img src="/forums/images/graemlins/lol.gif" alt="" />

Funny that you replied, I was just about to update. I wrote another letter to the VP of sales about my most recent experience and got a call on Friday from one of his people. They still stuck to their story about detonation but agreed to pay their estimated hours for the engine replacement at $80/hr (shop rate) instead of their normal $52/hr.

I'm still short on the total but it's better than nothing. I'm glad I got something back, but it's pretty sad that it took 2 letters to a VP to get any sort of response.