If the control relay scheme is the same in the gen2, if you have spark, you have some relay function working, because one of the pair of relays powers the coil from the ign on, powering spark and ecu. The other powers the pump, and the coil is hot in ign start, and in ign on when the ecu tells it to be on. The ecu probably looks for spark events, and if it fails to see a tach signal (engine not running), the ecu turns off the pump. I would test for 12v at the pump with an assistant cranking the engine before I dug for the relay.

Oh, and for the dealer service BS, ask them why any clown engineer would have run a high current draw like the pump thru the delicate ecu innards. You'll get more BS, but it may be comic BS and the laugh will be worth the effort.

If you have to dig for the relay, it should be very near the ecu, which should be either behind the passenger side outer kick panel, or under the glove box under a steel cover. trace the wiring from the ecu, and look for a brand to a very nearby 1"dx2"Lx1.25" high metal can with about a 5-6wire bundle from the ecu, and one fairly fat wire out to the fuel pump. The fuel pump test connector should be spliced to the fuel pump power wire from the relay.

If no fuel pump power, check fuses.