My wayne, you have certainly become quite the Smiley, havenÆt you.


Look, hereÆs my take. Sending this letter is pointless.
you donÆt ever say what you want, and you are sending it to the wrong person.

Decide what you want and state it in the first sentence; and then use the rest of the letter to back up the assertion and the action you expect. That action ought to be that you expect a call to discuss how and when they are going to replace your wheel and tire that was obviously stolen while your vehicle was being serviced.

Sending this to the service manager is pointless. It needs to go to the owner of the dealership. It will trickle down for action, it will never trickle up.

You need to send it to a named person, not a title.
You need to edit out all the cute asides as well as all the stuff that doesnÆt make your case for the wheel/tire replacement by them. Let them make their own case.

This letter is too confusing in tone and substance. Get it more focused on getting what you want. finally, if you really are willing to return to them for service under these circumstances, whatÆs the point of all this anyway?

//bc