That was funny.

My intent is obviously not getting across. I don't expect them to replace the tire. Without proof or quicker discovery, I have no case, just strong doubts.

Same for the name--I had planned on finding that first, but you're correct, I will send it higher. Chapman is an LLC stretching across Arizona and NM with about 20 dealerships. I'll see if I can google out a name. Best I've done so far is:
COO: Edward (Eddie) Davault
Chapman Automotive Group, LLC
1150 N. 54th St.
Chandler, AZ 85226-1032

I will step back for a day or so before I look at it, then try to refocus it.

Still open for other advice.