Thanks, this is what I'm sending out today, along with a copy of the bungled-up receipt where I've noted the errors on it.
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Ted Chapman
Edward Davault (Separate letters)
Chapman Automotive Group, LLC
1150 N. 54th St.
Chandler, AZ 85226-1032

cc: Service Manager
Chapman Chevrolet Isuzu
1717 E. Baseline Rd.
Tempe, Arizona 85283
Dear Mr. Chapman, Mr. Davault

In July, I went to Chapman Isuzu to have my 15k servicing done on a 2004 Rodeo DI 4x4. Although I had made an appointment a few days earlier, it was lost when I showed up, but they were nice enough to squeeze me in. A month later, I approached the vehicle from the rear (something I don't do very often) and noticed my spare tire was missing. The rear door blocks the tire lowering mechanism. The door was not damaged, and no other items (including loose cash) were taken from inside the vehicle. The lowering mechanism had been raised back up, and the chain tucked up nicely. The most logical conclusion is that it disappeared at the dealership, perhaps during confusion when the power went out.

I called the service department (Tuesday, August 14th) to ask if, during the power outage and resulting confusion, my tire was misplaced by mistake. The short version: I had to call several times, leave messages (never returned), and when I did reach someone in the service department, deal with unfulfilled promises to call me back. The only time I received a response is when I was transferred and someone answered the phone.

A dealership does not grow as large as the Chapman group if this is the standard way to deal with customers. Given the demonstrated lack of attention to detail in the service group, I am requesting you take another, more serious look, for my missing tire.

Respectfully,
(signed/work & cell phone)