Thanks to the above tips, the letters went out to Mr. Chapman and Mr. Devault, and a copy to the service manager.

A reply came back from the "Director of fixed operations."
They apologized for "perceived lack of attention to detail" (aka not answering, returning messages, or calling back) and offered a 10% off coupon.

Yeah. That will cover gas on the way up there.

At least the guy who took the tire will be more careful next time. Maybe I saved someone else the trouble.

[color:"white"]? 04 Rodeo DI ?[/color] 75k mi, body damage on the 1st weekend I got it.