I didn't go in with an attitude, I was very respectful and explained what I knew to a Lady with a "Deer in the Headlights" look. She didn't remember me from 3 weeks ago and I simply explained the history and what my son had told me. Regardless, what ever happened to customer service and customer satisfaction? It sounds more like the managment system Chrysler imposes is designed to screw the customer by screwing the mechanic on his time charges. The one reason I bought the Jeep instead of another Toyota was because of the convertable top. If this is how American auto companies take care of customers I will very quickly cut my losses and trade it off for a Toyota. What a shame it is how so many companies now don't give a darn. I would also add that a mechanic who doesn't give a darn about his workmanship is also part of the problem. It seems the current generation has no work ethic anymore.