So I make an appointment to drop the Jeep off on Monday afternoon so they can have it all day Tuesday. Tuesday at 4pm they haven't started it. Wednesday at 4pm they tell me "you know what, that fuel pump gasket was leaking, geez, who woulda thought, oh and by the way, the Chrysler parts warehouse went on strike today at 9am so we can't get the part".

No they don't give out rental's, and they don't seem to understand about customer service or customer satisfaction.