That isn't the question that came to mind. I was wondering if anyone else is having a good laugh about this guy's adventure with this one dealer's service personnel? Please excuse my less than politically correct response, but the moderator,52degree (south), is, and historically always has been, one of those that has a passionate dislike for Jeeps. There are over a dozen Jeep dealers in the Denver Area; from Castle Rock to Boulder ... and some within easy driving distance from the dealer cited above. I want to add that over the years I have used this dealer's service department for parts and to have recall work done, and I have always found these people very helpful. I believe I purchased three Jeeps from this dealer, but buying my vehicles there had more to do with their inventory and the vehicle price. Getting good service basically has to do with being polite to others and being somewhat knowledgeable and understanding of the vehicle and the service people, respectfully. Obviously, the Jeep owner that initiated this thread has a poor attitude, and has been less than respectful to the service department personnel as SuperDawg mentioned above. Judging Jeep or Chrysler by one dealership's personnel and perhaps a derisive experience is simply being imprudent and short-sighted. Ill-mannered,discourteous, and insolent fourwheelers are no more desireable on the trail than in the service bay. Sell the Jeep and/or pass it along to a more deserving individual more passionate about Jeeps and Jeep enthusiasts. BTW, thanks for taking the initial financial hit when you purchased the Jeep. I'm sure that someone is out there who has always wanted a Jeep, but has less ability to purchase one, is going to be very thankful. <img src="/forums/images/graemlins/cheers.gif" alt="" />