Well what do you think of the quote, "government data, multiple studies, undercover sting operations, and consumer advocate groups reveal that 98% of all car repair customers pay too much for auto repair"

There was a sting operation in Portland Oregon that was televised. What they did was break a spark plug and put it back on. Many of the shop estimated high repair costs. I couldn't believe it when one of the guys lying on television was a boyfriend of one of my lady friends.

I had an acquaintance at one time that was a service writer at a Dodge dealer. He admitted that many of his mechanics would lie about needed repairs and some would even sabotage cars so they would come in for repairs. (oil pan drain screws - stuff like that)

Then there is my own experience with the Portland Oregon Saab dealer trying to rip off my parents with the rear hatch lock. Then there is a BMW repair shop (Oregon) that charged my mother $100 plus parts to replace two headlights.

I have worked in the automotive parts industry many years ago and I know the markup is often 100% or well above that. MSRP is often a premium markup. To go beyond that, IMHO, is theft.