It's not like I spent an enormous time to "look you up" your phone number and the internet told me in seconds. I know to stay away from your shop. You justify everything. The last thing I want is a shop to argue with me and laugh at me such as you did. Whatever happened to, "the customer is always right" It's you guys that think they are indispensable and they are doing the customer a favor. Believe me, you need us more than we need you and you just lost a potential customer as well as the many people that I know that may be in need of your services.
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>>>*Good grief..I didn't laugh at you, I said get a quote, shop FIRST not afterwards...If you agree to the quote, it's NOT an overcharge.
Somehow that makes better sense than having a shop start on a job, then start hollering about some other shop and what they charge???...Your mistake is easy to see, you didn't shop around FIRST, and when you did shop around you found lower prices. There are ALWAYS lower prices somewhere.
I say go shop if that is the goal.
Then from that you degenerate into my explanation costing me business? I somehow don't see how my opinion could possible cost me business but if it does, oh well.
I'm not going to change anything, we actually do pretty well and we happen to HAVE a reputation for being fair. Yep, there are suppliers that do charge less, fine with me.
Oh well...I give up...*Bit like being in a shin kicking contest with a guy with a wooden leg.....*EB
You sure seem to like to use "LOL" a lot.
You aren't listening. Sometimes shopping around isn't an option.
The customer can and will dispute a bill. I did and they agreed to pay the difference - which, IMO, is agreeing they overcharged.
You seem to be stuck on ...... I said I had no choice, my vehicle would not pass smog and my tags were expired. I had no idea that it wouldn't pass smog with the check engine light on. I have an 82 year old mother that I take care of. I have no time to shop around as well. I expect the dealer to respect my time and finances, and be honest with me - but, in my opinion, they didn't and weren't.
Your opinion was not solicited. I asked for an opinion on MSRP and charges for possible unnecessary replacements. You are the only one defending the right to overcharge the customer, It figures, you are in the industry.
Yeah, you will lose business because of your attitude and your smart ass remarks but "oh well" as long as you are "fair". "Excellent" isn't a goal to strive for as long as one can make an extra buck off the customer. For sure, I will never recommend your shop and I will give reasons why.
It probably would have been best for you to focus on my legitimate questions rather than protect your brothers in the industry.
Word of mouth is a powerful tool. You should watch what you say. Do you think that I or anyone else would like to do business with a guy that will get into a "shin kicking contest" if the customer disputes the bill?
I have nothing to lose, you do, (translation: customer always has a wooden leg and it pays, in the long run, to make the customer happy)
