>>>*One thing to remember about emails is they do often wander off somewhere they aren't supposed to. Add in servers that attach "points" for certain characters like dollar sign symbols and certain words, then the email can just get dumped as spam.

Best to use a telephone if possible, the item could be sitting there and the company may have no idea what to do with it. I have one sitting on my desk right now with no return address, no note, nothing. Some lash adjusters, we supply around 10 sets every week and if someone orders the wrong part, we are happy to refund. We just need to know who to and how much?

If that doesn't work then US mail and make them sign for it.

It's too late to initiate a chargeback most likely unless it was a paypal payment or something like that, even that company has limits.

Now if all else fails, there is one dirty trick. I had a company do similar to me years ago, some racing tires from Radke's. They had insisted I pay in advance, then they shipped Greyhound COD. So I had to pay twice, or no race.

No response to anything. I even got hung up on and had signature mail returned unaccepted.

So I waited 3 months, sent them a fancy looking box via Greyhound COD urgent. Put my Dad's ranch name, "OCS Ranch" on the return label so they wouldn't know it was me.

Heehee. Filled with some of the best Alder firewood money can buy, except a bit conky, bugs were included.

Got my $130 back, too. *Never heard a peep out of them.......Good luck!....*EB