i had taken my jeep in to have the tires and wheels that i bought from them 3 years ago rebalanced and have the one slow leak fixed. they scratched my rims and told me it was from me hitting curbs. the manager told me he personally worked on my jeep himself and he didnt fix the leak beacuse he didnt see it leaking from anywhere. and that he never broke down any of the tires to spin them to help them balance better (which is a lie because i have pictures of it from the summer time and the valve stems are in different locations then they are now on all 4 of them) so the manager tells me he'll get ahold of a guy at a corporate office and have him call me. he told me the guy would could me before noon on monday. well he never called at all so i called the manager this morning and told him im still waiting on the phone call he told me the guy would call me soon. 5 mins later the guy calls. he tells me that the manager told him he watched the two guys work on my jeep and that they never broke any of the tires down except the one to replace the valve because it was bad. i then said wait a minute the manager told me he worked on it himself and didnt find a leak now hes telling u he watched two other guys work on it and they did find a leak. he told me to take it to another discount tire location and ask the manager there what he thinks. he told me its not from a curb but he doesnt know what could cause that (its obvious its from a duckhead on the tire machine) i stop at two other tire shops on the way home and they both tell me its from a worn out duck head on a tire machine. i also recently got a job at a tire shop and everyone there said the same thing. so i tried calling the coporate guy back but he had already left for the day and this was at 130pm. it seems to me like they're just beating around the bush to get out of fixing this problem. but im not giving up. this has been posted on all the jeep forums i am on and the diesel forums my brother is on so if you see this again well sorry.

If you're going to gripe about someone, at least let the rest of us know where the shop/business is located.

no problem its the discount tire in lombard illinois on roosevelt road

thanks for letting my post this here. it the give me more crap tomorrow my next step will be the BBB

Ya get what ya pay for. Any place that has "Discount" in their name, usually means dicounted service, or lesser quality.


Isn't a Jeep for off roading anyway? And hence a few scratches expected? <img src="/forums/images/graemlins/smile.gif" alt="" />

mine sees offroad about twice a summer to pull out friends otherwise its my DD. i polish the wheels atleast once a month even in the winter. i like to keep my jeep looking clean. idk why its just the way i feel about it. even after i pull a friend out it gets washed right away.

I have heard good and bad things about Discount tire, even though my experiences have been pretty good at the one I frequent. Even though I must say they did refuse to take my wheels/tires off and balance my tires because they said I needed flange lug nuts vs the acorn tapered ones I had on there. I came on here plus did some of my own research and took it back and told them they were wrong. So then they balanced/rotated the tires plus transferred my spare tire to a new rim I had for only the cost of the mounting/dismounting of the spare tire. Keep in mind these weren't tires that I had purchased there.

My other experiences were pretty good, they patched the old set of 235s I bought from them or replaced them if nessecary with no issues (and those tires were nail/debris magnets so it was a few times). But like I said I guess it all depends on which one you go to, have heard plenty of negative stuff to go with the good.

we bought tires from them for 5 different vehicles. and never had a problem until this time. i dont even want new rims i just want these fixed. if they end up fixing them or not ill never go back because of the way they've been lying and treating me

Personally, I've had nothing but good experiences with Discount Tire for many, many years and from multiple locations.

And no, I have no affiliation with them whatsoever. Just a satisfied customer.

Good luck on that one... I took my Raider in for a balancing and rotation at the local KOST tire center. The guy used the wrong impact socked and chewed the inside of each and every lug hole. They told me I was SOL.

BTW, the BBB doesn't do $hit about anything. Just my personal experience. <img src="/forums/images/graemlins/patriot.gif" alt="" />

That sucks. I had a similar problem with Discount in Knightdale NC. I have 6lbs Volk racing rims on my Miata and Discount chipped the paint and let the rims slip on the machine leaving grooves on the inside of the rim. I was pi$$ed as I had told them to be really careful because I was selling the rims and had a buyer waiting. This also meant I had pictures of the rims (for selling purposes) before I took them to Discount. I got the same attitude you did from the manager. I spoke to a guy in the corporate office and told him the rims cost $1600 (which they did, although not out of my wallet), I was selling them for $1000 but now because of the damage my buyer only wants to pay $500 (which was true), so Discount can either replace the rims or give me $500 in compensation. After I sent him the before and after pictures he agreed to send me a $500 check which he did. In the end I kept the rims...

Anyway, the moral of this long and dull story is keep on at them and you should get somewhere. Good luck <img src="/forums/images/graemlins/kewl.gif" alt="" />