That sucks. I had a similar problem with Discount in Knightdale NC. I have 6lbs Volk racing rims on my Miata and Discount chipped the paint and let the rims slip on the machine leaving grooves on the inside of the rim. I was pi$$ed as I had told them to be really careful because I was selling the rims and had a buyer waiting. This also meant I had pictures of the rims (for selling purposes) before I took them to Discount. I got the same attitude you did from the manager. I spoke to a guy in the corporate office and told him the rims cost $1600 (which they did, although not out of my wallet), I was selling them for $1000 but now because of the damage my buyer only wants to pay $500 (which was true), so Discount can either replace the rims or give me $500 in compensation. After I sent him the before and after pictures he agreed to send me a $500 check which he did. In the end I kept the rims...

Anyway, the moral of this long and dull story is keep on at them and you should get somewhere. Good luck <img src="/forums/images/graemlins/kewl.gif" alt="" />