so the vice president called me back today. he told me he agrees with me that they did spin the tires but those scratches are not from their machine. he said the scracthes look like they're from concrete or rocks and that i probably took it off road the day before when i washed it and didnt notice them til after i picked it up. i then told him i have the pictures on several different websites and everyone agrees that its from the head of the machine and they will probably loose bussiness over this and he told me that was fine because hes positive its not from a tire machine and that if it was he would have no problem telling me and would get them fixed. i then had to go to class so i told him that and we both hung up. next step BBB?