X2
Raise a big fuse, keep asking for "your boss" untill you get someone who gives you an answer you want. If one person gives you a line of crap, ask for his boss. If his boss does the same just keep on DEMANDING the next guy, the better service and so on. Do exactly like Big Jim says, take a rep for a ride or two. The only down side will be having to drive to the dealership because everyone will want to make an appointment that is a few days from NOW. Deal with it (dont get pissed) untill they do what is right!

Jeep
Jus' sayin'