I addressed this letter to Keith Dennis, president of Dennis Mitsubishi, on your behalf. I'll post any reply I receive.



Mr. Dennis,



I am a member of an internet forum dedicated to enthusiasts of Mitsubishi Monteros of all years.



Today, as I was reading some recent topic posts, I was drawn to one in particular regarding an owner in your area who had replaced an electrical component in his Mitsubishi Montero Sport, which erased the radio's security code, rendering it inoperable. According to the poster, he contacted, in person, someone at your dealership, and upon providing proof of ownership of the vehicle, was told that the radio code could be input for him for a fee of $40.



The vehicle owner asked if the code could be supplied to him so that he could input it himself, and was told that would not be done for him, nor would the code be supplied to him if the dealership's service department entered it for him.



This would lead me to conclude that every time the battery is disconnected for service, an owner would have to return to the dealership to have this code reentered in order to use the radio, which seems patently unfair. Normally, this code is supposed to be recorded in the vehicle's owner's manual, but it was not done when the vehicle was new, as I understand the situation.



Since your dealership was mentioned by name, I felt it would be worth the time to ask you if this situation could be remedied to this owner's satisfaction so that your dealership could be reflected in a positive light to others.



Please feel free to contact me at the email address above with your response so that I may pass this along to the forum member mentioned above.



Thank you for your time and attention to this matter.



Sincerely,



John Butler